Experienced Customer Adoption Team Manager – Leading Customer Success and Adoption Efforts at blithequark

Welcome to blithequark At blithequark, we are on a mission to revolutionize the renting experience for millions of people across the UK. With a strong foundation in technology and a passion for innovation, we aim to make renting simple, transparent, and enjoyable for everyone involved. As a leader in the property technology sector, we have already made significant strides in transforming the way letting agents, landlords, and tenants interact with each other. Our journey has been exciting, and we're now stronger than ever, with over 3,000 letting agents using our platform and a talented team of 350+ blithequarkians dedicated to our mission. About the Role We are seeking an experienced Customer Adoption Team Manager to join our team at blithequark. As a key member of our customer success team, you will be responsible for leading, coaching, and developing a small team of customer adoption managers. Your primary objective will be to ensure that our customers achieve their goals and realize the full potential of our platform. You will be working closely with our commercial team to identify new business opportunities, develop strategic projects, and drive business growth. Key Responsibilities Lead, coach, and develop a team of customer adoption managers to achieve performance targets and drive customer success Conduct regular team meetings, 1-1s, and contribute to commercial managers' meetings to ensure alignment and collaboration Provide support to the team with escalations for complex internal and external queries, ensuring timely and effective resolution Collaborate with our enterprise account management team to onboard new customers and manage early lifecycle relationships, building strong stakeholder relationships Develop and execute strategic projects that drive business impact, using data and metrics to inform decisions and measure success What We're Looking For To be successful in this role, you will need to have solid experience in line management, preferably within a customer adoption or account management team. You should have a proven track record of achieving results, developing and executing strategic projects, and building strong relationships with stakeholders. You will be a strong communicator, able to thrive in a data-driven environment, and have a passion for driving customer success. Essential Qualifications Solid experience in line management of at least 3 ICs, with proven results in a customer-facing role Strong stakeholder management and relationship-building skills, with the ability to communicate effectively with senior stakeholders Proven ability to develop and execute strategic projects that drive business impact, using data and metrics to inform decisions Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing priorities and circumstances Preferred Qualifications Experience working in the property technology sector or a related industry Knowledge of customer success platforms and technologies, with experience using data and analytics to drive decision-making Strong understanding of the UK rental market and the challenges faced by letting agents, landlords, and tenants Experience working with cross-functional teams, including sales, marketing, and product development What We Offer At blithequark, we are committed to providing a supportive and inclusive work environment that allows our team members to grow and thrive. We offer a range of benefits, including: Professional Development A £1000 annual development fund to support your career goals and aspirations Regular coaching and mentoring to help you achieve your objectives and develop new skills Opportunities to work on strategic projects and contribute to the growth and development of our business Well-being and Benefits 25 days holiday (plus UK Bank holidays) to ensure you have time to relax and recharge 1 day per full holiday year up to 32 days, to recognize your loyalty and commitment to our team Generous parental leave policy, with 3 months of fully-paid time off to support new parents Bi-weekly coaching with Sanctus to provide a safe and supportive environment for discussing mental health and well-being Our Culture At blithequark, we are proud of our energetic, sociable, and talented team. We are a group of passionate individuals who are dedicated to making a difference in the lives of our customers. We believe in being genuine, transparent, and supportive, and we strive to create an inclusive environment that allows everyone to thrive. If you're looking for a challenging and rewarding role with a company that truly cares about its people, then we want to hear from you. How to Apply If you're excited about the opportunity to join our team and contribute to our mission, please apply now. We can't wait to hear from you and discuss how you can help us provide the best renting experience in the world. Please note that we are an equal opportunity employer and welcome applications from all backgrounds and walks of life. We are committed to creating an inclusive environment and encourage you to share any requirements you may have to participate fully in the interview process. **Please note, as we are regulated by the Financial Conduct Authority, all blithequarkians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer. **Regrettably, we are not able to provide sponsorship for this role. **No agencies please - we have tried and trusted partners we would turn to should we require support.