Operations Associate – Part-Time
Job Description: • Provide high quality and responsive customer service to staff, teen, and parent users of the myBBYO CRM in Salesforce and front-end website support. • Provide reports that help field professionals manage data and deliver results. • Coordinate logistics for CI Leadership meetings. • Complete key administrative tasks required to operate consistently across the department. • Support annual planning design and process, including Community Hub templates, timeline, and distribution. • Manage regional financial activities in Salesforce including collection of unpaid balances, auditing for 3% transaction charge, ACH refunds, and reconciliation of event registration status. • Partner with CI leaders to streamline operations and ensure consistency of processes across verticals. • Identify resource gaps and partner with leadership in developing and communicating solutions. • Manage the Microsoft SharePoint pages for the Community Impact team. • Support our volunteer advisor operations as needed. Requirements: • Experience with youth or teens is preferred • 2-5 years of work experience; past exposure to BBYO as teen or staff is a plus • Associate degree or higher; or current graduate student Benefits: • Own Your Balance with a flexible work environment.